Policies

Refund and Returns Policy

Last updated: 1 October 2026

Overview

All Pick-a-Perfume Studio fragrances are made to order, and many are customized to the individual customer.

Because every fragrance is made to order, we do not accept change-of-mind returns where the law allows this. This does not affect your remedies if a product is defective, damaged, incorrect or materially different from its description, or any other rights you have under applicable consumer law.

Damaged, faulty, or incorrect items

If an order arrives damaged, faulty, or not what was ordered, the Studio will put it right.

Please tell us within 48 hours of delivery, with photographs of the product and packaging where reasonably available. This helps us resolve the issue quickly; it does not restrict your statutory consumer rights.

Once we have verified the issue, we will offer an appropriate replacement, remake or refund, depending on the circumstances and applicable law.

Cancellations

Because every fragrance is made to order, an order cannot be cancelled once it has been confirmed and paid for. This does not affect any rights you have under applicable consumer law that cannot be excluded.

How to start a return or claim

To report a problem, email pickaperfumeindia@gmail.com or message +91 73047 72210 (WhatsApp) with your order number, a short description of the issue and photographs where reasonably available. We will confirm the next steps.

Refund method and timing

Approved refunds are issued to the original payment method wherever possible; if that is not possible, we will contact you to agree another way to refund you. We aim to process a refund within 5–7 working days of approval. After that, the time it takes for the money to reach your account depends on your bank or payment provider.

Customized fragrances

Customized fragrances are made to your request, so they are not eligible for change-of-mind returns where the law allows this. Your remedies for defects, incorrect orders and material misdescription, and your statutory rights, are not affected.

10ml fragrances

A 10ml and a full-size fragrance are two separate purchases. Buying a 10ml does not create any credit, voucher, discount, or refund toward a full-size order.

Return shipping

Where a product is verified as defective, damaged or incorrect and needs to come back to us, we cover reasonable return shipping and will tell you how to send it.

Questions

Questions about refunds and returns: email pickaperfumeindia@gmail.com or message +91 73047 72210 (WhatsApp), or see Contact the Studio. See also the Shipping Policy and Terms.